Terms & Conditions

Introduction

Welcome to Service Safe Ltd ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website located at https://servicesafeltd.com/ (the "Site") and any related services, tools, or features we provide (collectively, the "Services").

By accessing or using our Site or Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or Services.

1. Acceptance of Terms

By creating an account, placing an order, or otherwise using our Services, you confirm that:

• You are at least 18 years of age or have parental/guardian consent to use our Services.
• You have the legal authority to enter into these Terms.
• You will use our Services only for lawful purposes and in accordance with these Terms.

2. Description of Services

Service Safe Ltd provides web development, digital solutions, and IT support services, including but not limited to:

• Custom website design and development
• Domain registration and management
• Professional email setup and hosting
• Website maintenance and technical support
• AI chatbot integration and automation solutions
• Cybersecurity consultation and implementation

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice.

3. User Accounts and Registration

• To access certain Services, you may be required to create an account.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You agree to provide accurate, current, and complete information during registration and to update such information as needed.
• We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Payment and Billing

• Fees for our Services are as displayed on the Site or as agreed upon in a separate service agreement.
• All payments are processed securely through third-party payment processors. We do not store your full credit card details.
• Payments are non-refundable unless otherwise stated in writing or required by applicable law.
• We reserve the right to change our pricing at any time. Changes will be communicated in advance and apply to future billing cycles.

5. Intellectual Property Rights

• All content on the Site, including text, graphics, logos, images, software, and code, is the property of Service Safe Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws.
• You may not reproduce, distribute, modify, create derivative works of, or publicly display any content from the Site without our prior written permission.
• Upon full payment for custom development work, you receive a non-exclusive license to use the delivered website or application for your business purposes. Service Safe Ltd retains ownership of underlying frameworks, libraries, and reusable code components.

6. User Obligations and Acceptable Use

You agree not to:

• Use our Services for any illegal, fraudulent, or harmful purpose.
• Attempt to gain unauthorized access to our systems, networks, or user accounts.
• Interfere with or disrupt the integrity or performance of the Site or Services.
• Transmit viruses, malware, or any other malicious code.
• Scrape, crawl, or use automated systems to access the Site without permission.
• Impersonate any person or entity or misrepresent your affiliation with us.

7. Third-Party Services and Links

• Our Services may integrate with or link to third-party websites, tools, or platforms (e.g., hosting providers, payment gateways, analytics services).
• We are not responsible for the content, privacy practices, or terms of any third-party services. Your use of such services is at your own risk.
• We encourage you to review the terms and privacy policies of any third-party services you use.

8. Disclaimers and Limitation of Liability

"As Is" Basis: Our Site and Services are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

No Guarantee of Results: While we strive to deliver high-quality Services, we do not guarantee specific business outcomes, search engine rankings, or revenue results from our work.

Limitation of Liability: To the maximum extent permitted by law, Service Safe Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from or related to your use of our Services.

Cap on Liability: Our total liability to you for any claim arising from these Terms or the Services shall not exceed the amount you have paid to us in the six (6) months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Service Safe Ltd, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of:

• Your use of the Services.
• Your violation of these Terms.
• Your violation of any third-party rights, including intellectual property or privacy rights.

10. Termination

• You may stop using our Services at any time.
• We reserve the right to suspend or terminate your access to the Site or Services immediately, without notice, if you violate these Terms or engage in conduct we deem harmful to our business, users, or reputation.
• Upon termination, any outstanding balances remain due, and licensed deliverables may be revoked if payment was not completed.

11. Governing Law and Dispute Resolution

• These Terms shall be governed by and construed in accordance with the laws of England and Wales.
• Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
• We encourage good-faith negotiation to resolve disputes before pursuing formal legal action.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting the updated Terms on our Site. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.