1. Commitment to Accessibility
Service Safe Ltd is committed to ensuring digital accessibility for people with disabilities. We strive to conform to Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1.
2. Conformance Status
This Site is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard, but we are actively working to address gaps.
3. Accessibility Features
We have implemented:
- Semantic HTML structure for screen reader compatibility
- Alternative text for informative images
- Keyboard navigation support
- Sufficient color contrast ratios
- Resizable text without loss of content or functionality
- Clear headings and labels for forms
4. Known Limitations
Despite our efforts, some limitations may exist:
- Third-party integrations (e.g., payment gateways, analytics) may have varying accessibility standards
- Some dynamically generated content (e.g., AI chatbot interfaces) may have limited accessibility features
- Older content may not yet meet current standards; we prioritise updates during site maintenance
5. Feedback and Support
We welcome your feedback on the accessibility of our Site. If you encounter barriers:
- Email: support@servicesafeltd.com
- Include: Description of the issue, page URL, and your assistive technology (if applicable)
- We aim to respond within 5 business days
6. Enforcement
If you are not satisfied with our response, you may contact the Equality and Human Rights Commission (EHRC) for advice: equalityhumanrights.com
7. Assessment Approach
We assess accessibility through:
- Automated testing tools
- Manual keyboard and screen reader testing
- Regular audits during site updates
8. Compatibility
This Site is designed to be compatible with:
- Modern web browsers (Chrome, Firefox, Safari, Edge)
- Screen readers (NVDA, JAWS, VoiceOver)
- Keyboard-only navigation
- Browser zoom up to 200%